Delivery & Payment
Fitbrisk Fitness Ltd. ships exercise equipment, training apparel, and fitness accessories across the United Kingdom using courier and postal partners selected for their handling of weighted and bulky items. Every order is quality-checked before dispatch to confirm that padding, seals, and product packaging remain intact prior to leaving our fulfilment centre.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| DPD | 2-3 business days | £3.99 |
| Royal Mail Tracked 48 | 3-5 business days | £2.95 |
Timeframes run in business days starting from dispatch. Remote areas may take 1-2 extra days.
Order processing
Orders placed before 11:30 on a business day go out that same day. Orders placed after the cutoff, on weekends or public holidays, go out the next business day. You get a confirmation email with the order number the moment you place the order.
Fitness equipment such as dumbbells, kettlebells, and resistance machines is wrapped in padded impact packaging with corner reinforcement to absorb shocks during transit. Apparel and accessories are sealed in moisture-resistant pouches, and any nutrition accessories or personal care items are shipped with tamper-evident seals that must remain unbroken until the customer inspects the goods at delivery.
Tracking your parcel
Once an order is dispatched, Fitbrisk automatically generates a tracking number linked to the courier's system, and the customer receives email and SMS notifications at each stage of transit, including dispatch confirmation, estimated delivery window, and final delivery confirmation.
Lost or delayed parcel
If tracking shows no movement for 5 business days, contact us at [email protected] with your order number. We open a trace with the courier and, your choice, either resend the order or refund it in full within 10 business days of the claim.
Damaged on arrival
If a parcel arrives with visible transit damage, the customer should photograph the outer packaging and the affected item before opening it further, then contact Fitbrisk customer support within 48 hours of delivery with the order number and photographs attached. Fitbrisk will arrange a replacement, repair, or full refund once the claim is reviewed, and the courier will be notified for internal damage-tracking purposes without requiring the customer to pay any return postage for the damaged unit.
Payment methods
We accept Cash on delivery, Bank transfer. We never ask for card or online-banking details over email or phone.
Delivery outside United Kingdom
We ship to a set list of countries. Delivery cost and timing for your destination appear at checkout, before you pay. If import duties apply, the recipient covers them.
Questions about this policy
Email [email protected] or call +44 113 940 8295 during Mon-Fri 10:00-18:00, Sat 09:30-14:45. Every request gets answered within one business day.
- Merchant
- Fitbrisk Fitness Ltd.
- Registered address
- 112 Kirkstall Road, Leeds, LS4 2AG, United Kingdom
- [email protected]
- Phone
- +44 113 940 8295
- Working hours
- Mon-Fri 10:00-18:00, Sat 09:30-14:45
- Registration
- Company No. 16418304