Frequently Asked Questions
Quick answers on orders, shipping, warranty coverage, and returns.
Which resistance band should I start with if I'm new to banded training?
If you haven't used bands before, start with a lighter band and add a heavier one as you get used to the movement. Our product pages list the pull-test range for each band so you can match it to the exercises you're planning rather than guessing.
When will my order be dispatched and how do I track it?
Orders placed before 11:30 on a business day are checked and packed the same day; anything after that goes out the next business day. Once it's on its way you'll get a tracking link by email so you can see exactly when it's due.
What's your return policy if I order the wrong resistance or size?
You can send unused items back in their original packaging within 30 days of delivery. Get in touch first so we can confirm the details, then post it back and we'll take it from there.
How do I know I'm buying genuine Fitbrisk gear and not a copy?
We sell directly from our own site and dispatch from our Leeds base, so there's no third-party reseller in between. Every product page lists the actual materials used, and our team can answer any question about a specific order before or after you buy.